Refund policy

Returns & Refunds

Every Mugsession mug is made to order just for you, so we handle returns a little differently than a traditional store. Please read the details below.

Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If your mug arrives damaged, defective, or if you received the wrong item, contact us within 30 days of delivery at support@mugsession.com with your order number and a clear photo of the issue. We'll arrange a free replacement or a full refund — there's no need to send anything back.

Change of mind
Because each mug is custom-printed on demand, we're unable to accept returns or exchanges for change of mind, ordering the wrong size, or buyer's remorse. Please double-check your size (11 oz or 15 oz) and design selection before completing your order.

Order changes and cancellations
Need to change or cancel an order? Email us at support@mugsession.com within 24 hours of purchasing and we'll do our best to help. Once an order has entered production, we're unable to change or cancel it.

Refunds
Once your refund is approved, it will be credited to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund to your account. If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@mugsession.com.

Questions?
We're here to help. Reach us any time at support@mugsession.com and we'll get back to you as soon as we can.